Before joining GGI, Sue was an independent management consultant but was embedded in an ICB as the programme director for urgent and emergency care. She led on transformation across the system across all aspects of urgent and emergency care - including through the pandemic, which provided significant opportunity to do things differently. This included overseeing the rapid implementation of a virtual clinical assessment service during Covid, which resulted in 70% of ED referrals being redirected or closed.
Sue is passionate about health inequalities and ensuring equal access and outcomes for all. Sue has worked with the NHS improvement programme developing and supporting places to identify and target the most deprived populations to ensure they are receiving wrap around care, to meet their needs and to reduce their frequent use of services, particularly ED.
She has over 40 years’ experience working in and around the NHS, both in the south east and latterly in Yorkshire and Lincolnshire. She has a clinical background and has worked across all sectors in the NHS. She has extensive experience as a commissioner, commissioning mainly health but also both health and social care services through a Section 75 agreement.
For the last 10 years Sue has been an independent consultant, in her last role she supported an ICS in developing an urgent and emergency care network, which led to being an early adopter of NHS 111 online.
Sue also supported a large acute trust in designing and developing their clinical strategy, gaining consensus for the strategy across a range of clinicians and multiple sites, which led to clarity of vision for the organisation. She supported the same organisation in developing a public membership, in preparation for FT status, which led to public engagement and patient involvement being at the heart of the organisation.
During her time as a management consultant, Sue has led the development of a GP provider federation, operating as a membership-based organisation working collaboratively to deliver high quality general practice and acting with a single voice to negotiate with commissioners of services. She also worked with a separate consortium of GP practices to successfully develop an MSK service providing care closer to home for their population.
Sue led and established a system wide early adopter site for 7-day services, that became a national early adopter and the only one that was system wide.
As an NHS employee Sue held various commissioning jobs including deputy chief executive/director of commissioning in a combined health and social care trust in Lincolnshire. Sue was also a director of commissioning in the PCT in Medway.
When not at work Sue is an active grandmother to her three grandchildren Alfie, Eliza and Alice, which means she gets to indulge in lots of alternate activities such as funfairs, Disney movies and seaside holidays with them. Sue shares her home with two Maine Coon cats, which she used to breed, and she has recently stepped down as vice-chair of a cat club.
