Publications

Prepared by GGI Development and Research LLP for the Good Governance Institute.

Matrices

26/08/2017

A maturity matrix to guide the adoption of best practice in the management of complaints in NHS Trusts

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BAPs

25/08/2017

GGI - Complaints handling in NHS Trusts BAP

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BAPs

25/08/2017

Complaints handling in NHS organisations

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BAPs

20/08/2017

Board Assurance Prompt - System transformation

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Matrices

01/06/2017

Risk Appetite for Health and Social Care Partnership: A maturity matrix to support better use of risk in partnership decisions

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