Complaints handling in NHS organisations
25 August 2017
Complaints provide a valuable indication of the quality of services and are one of the most direct, effective, and transparent means of driving improvement within NHS organisations.
![](https://www.good-governance.org.uk/wp-content/uploads/2015/06/Good-Governance-Institute_knowledge.jpg)
In light of this, and informed by our broad range of work across the NHS GGI have produced a board assurance prompt (BAP) to support NHS organisations instil best practice in the management of complaints.
The Author
![Christopher Smith](https://www.good-governance.org.uk/wp-content/uploads/2019/10/chris-smith-1.jpg)
Christopher Smith
Consultant