GGI - Complaints handling in NHS Trusts BAP

Complaints provide a valuable indication of the quality of services and are one of the most direct, effective, and transparent means of driving improvement within NHS organisations.

In light of this, and informed by our broad range of work across the NHS GGI have produced a board assurance prompt (BAP) to support NHS organisations instil best practice in the management of complaints.

The Author

Christopher Smith

Consultant