Duty of candour is a legal, personal, contractual responsibility of everyone who works in the NHS. GGI Academy offers a detailed walk through of both the legal and practical implications of Regulation 20 of the Health and Social Care Act.
This course will particularly cover how to be appropriately open and transparent after an incident has occurred. The interactive training course includes:
What duty of candour means for you and your organisation
How and when to apologise
What the Trust policy requires
The process: when and how to act
Where to find more information and support
The training includes a film aligned with your organisational policies, an interactive training session with one of our experts, a Q&A document for all attendees to take away and a test for participants. All trainees receive a certificate. Roleplay exercises can also be introduced.
GGI quickly understood our requirements and were able to apply considerable experience of similar assignments to help us refine our approach. The review has given us invaluable insight that is helping to shape our future strategy and informing our approach to stakeholder relationships.
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The report received was not uncritical but encouraged an open response that was not defensive and has led on to a separate piece of work to further clarify the effect of delegations, with a view to giving all parties greater confidence that matters are being dealt with appropriately.
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GGI showed a deep desire to learn about us as an organisation and a willingness to support our ambitions. Their methodology was thorough and insightful and gave us a detailed analysis of our existing governance structures and practices.
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