Learning from mistakes serves like a vital organ to reflective and learning organisations – improving outcomes for citizens and colleagues alike.
Our training reinforces the principle that incident reporting and thorough, open investigations help any organisation learn from its mistakes and improve the safety of its patients and clients.
The interactive training session includes:
Why do we report incidents?
How incident reporting works
Investigating incidents
Serious incident reporting
Closing the loop
Learning across the organisation
This training is an interactive session with one of our experts aligned with your organisational priorities, a Q&A document for all attendees to take away and a test. All trainees receive a certificate.
GGI quickly understood our requirements and were able to apply considerable experience of similar assignments to help us refine our approach. The review has given us invaluable insight that is helping to shape our future strategy and informing our approach to stakeholder relationships.
Your feedback
The report received was not uncritical but encouraged an open response that was not defensive and has led on to a separate piece of work to further clarify the effect of delegations, with a view to giving all parties greater confidence that matters are being dealt with appropriately.
Your feedback
GGI showed a deep desire to learn about us as an organisation and a willingness to support our ambitions. Their methodology was thorough and insightful and gave us a detailed analysis of our existing governance structures and practices.
Your feedback
