Learning from mistakes serves like a vital organ to reflective and learning organisations – improving outcomes for citizens and colleagues alike.
Our training reinforces the principle that incident reporting and thorough, open investigations help any organisation learn from its mistakes and improve the safety of its patients and clients.
The interactive training session includes:
Why do we report incidents?
How incident reporting works
Investigating incidents
Serious incident reporting
Closing the loop
Learning across the organisation
This training is an interactive session with one of our experts aligned with your organisational priorities, a Q&A document for all attendees to take away and a test. All trainees receive a certificate.
As an arm's-length body with fewer than 20 staff, it is vital to have the right skills to build effective relationships with third parties. Working with GGI, we gained a better understanding of how we operated, what we were doing right, how we might improve and where we stood in relationship to other organisations of similar size. The process to achieve these outcomes was professional and well run, with the team accessible and open in their appro...
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The GGI team’s insights and recommendations were split between looking at what we’re working on and how we work. The how is just as important as the what, in my view. The real value we gained wasn’t just from the report’s recommendations; it was the learning that we did as a group of colleagues, supported by the GGI team. The advice they gave us on our approach to risk, our governance, strategy, and financial alignment was really pertinent and he...
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GGI quickly understood our requirements and were able to apply considerable experience of similar assignments to help us refine our approach. The review has given us invaluable insight that is helping to shape our future strategy and informing our approach to stakeholder relationships.
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